Privacy Policy

The personal information we collect from you will typically include the following:

• Your full name, contact number, emergency contact, email address and postal address.
• Information relating to your identity that is required by law, including photo ID, proof of address and potentially biometric identity and/or immigration documentation.
• Information on close connections where we need to conduct conflicts of interest checks under regulatory obligations.
• Your banking details where needed, such as for setting up an approved tenancy deposit account if you are renting, or to arrange rental payments if you are letting a property.
• Details about any access requirements you have to help us find suitable properties for you, which could include health information or details of any disability.
• Information on your areas of interest so we can send you marketing about similar products and services.
• Evidence of proof of funds for property purchases as required under anti-money laundering regulations.
• Data from your use of our website, like details of pages viewed, links clicked, and technical information about the device you use. Please refer to our Cookie Policy for more information.
• Details of your communications with us, including records of email or phone correspondence created when you contact us about a product or service query.

If we need to collect personal data by law or under the terms of a contract with you, but you do not provide that data when asked, we may not be able to fulfill our contractual obligations to you or comply with our legal duties (like preventing fraud and money laundering). In this scenario, we may have to cancel certain products or services but will notify you if this becomes necessary.